Frequently Asked Questions
Everything you need to know about your Koss audio experience.
What is covered under the Koss Limited Lifetime Warranty?
Our Limited Lifetime Warranty covers the original purchaser against any defects in material or workmanship for the life of the product. This ensures your stereophones remain in peak performing condition as long as you own them.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your shipment's progress.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International delivery times vary depending on the destination and local customs processing, typically ranging from 10-21 business days.
What is your return policy for open-box items?
If you are not satisfied with your purchase, you can return the product within 30 days of the purchase date. Items must be in their original packaging with all included accessories to be eligible for a full refund.
How can I find replacement ear cushions for my specific model?
Replacement cushions and accessories are available in our 'Accessories' section. You can filter by your specific model number to ensure compatibility and maintain the original sound signature of your headphones.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout process.