Returns & Exchanges

At Koss Stereophones, we want you to be completely satisfied with your listening experience. If your headphones do not meet your expectations, you may return them within 30 days of purchase for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to begin the authorization process.

2

Pack Your Gear

Securely place the headphones and all original accessories in the original packaging to ensure the product is protected during transit.

3

Affix the Shipping Label

Download and print your prepaid shipping label from the portal and attach it clearly to the outside of your return package.

4

Receive Your Refund

Once our technicians inspect the returned unit, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing